Refund policy

(Last updated:  February 09, 2025)

Our customer care policy is simple. We will do everything we can to assure you are happy with your purchase.

Please contact us at hello@shoplavie.co to initiate the return/exchange process. We ask that you kindly provide a copy of your purchase confirmation or receipt. If you do not have your purchase confirmation or receipt, please provide your first and last name, order number, date purchase was made and item/item # you are returning. Please describe why you are wanting to return your merchandise. The information you provide helps us better our business, our service and our products.

As soon as we receive your email, we will happily email you an USPS Priority Mail return address label - La Vie Est Belle will cover the cost of return shipping. We ask that you return your item in its original packaging and box. Simply tape it back up, affix the label we provide and drop it off at your nearest USPS location or schedule a pick-up. Your package will be on its way. Once your item(s) are obtained by the carrier, Priority Mail typically takes 1-3 business days unless there is an unforeseen delay. Please be advised, certain packages may take longer than usual to arrive. Once we receive your return and examine product/product condition, we will process your refund. Please note refunds may not be seen in your bank account for approximately 10 business days. If you initiated an exchange, we will send a replacement as soon as we receive the return or you are welcome to purchase a new replacement in advance of processing a return and refund.

We do kindly ask that returns/exchanges be made within 21 days of purchase. We do recognize that sometimes this window might extend around holidays. We are a small retailer and ask for your consideration and kindness to help us manage inventory and operations. Please note that returns made after 21 days will be store credit only. But at the end of the day, we promise to do what is right.